Why do you charge a shipping fee?
At Vaca Negra, we want to make sure you receive your products in the BEST possible condition. Because cheese is a perishable item, our shipping costs include insulated packing and ice packs, which in turn adds a bit more weight to your package. We only ship USPS or Federal Express Next Day Shipping.
Keep in mind that ordering more than one (7 oz) cheese will be more cost effective. We recommend ordering at least three to six cheeses per order.
How do you ship?
Each cheese is aged in our temperature and humidity-controlled cellar and approved for consumption no less than 2 months, when they’ve reached optimal ripeness and peak flavors. All our cheeses are cut, weighted and vacuum packed before shipping.
Each order is packaged in insulated cartons, fitted with gel ice packs and cushioned with packing peanuts. They are shipped Priority Express Mail to ensure they get to you in less than 48 hours.
We take as much care in shipping our cheeses as we do in caring for them.
What items can be shipped?
We are only able to ship our aged cheeses and miscellaneous accessories by mail.
For yogurts, sweets and butter you can place your order and pay for it, but it is only for pick up at our store in Hatillo, PR.
Where do we ship our cheeses?
We ship only to Puerto Rico and the United States.
What happens if my order arrives in bad conditions?
We consider an arrival in bad condition if the box or cheeses are open or crushed. Please contact us with a picture of the package or product at email@example.com
At Vaca Negra take pride in our cheeses and product. Our quality control process includes checking each and every one of the packages we are sending you, to make sure they are in the best condition and are ready to enjoy.
What if my cheeses arrive with what looks like fungus?
Aged cheeses are maturing for up to 18 months. The “fungus” like texture that you see on the crust is part of the natural aging process of the cheese and not a sign of an expired or bad to eat cheese. It should be considered a natural occurrence of the aging process.
I have more questions, where can I contact you?
We are here to offer you the best service, please don’t hesitate to contact us!
You can send us a message using our on site contact form: Click here
Send us a direct email to: firstname.lastname@example.org
Call us at: (787) 458-6345
We’ll get back to you as soon as possible!