What happens if my order arrives in bad conditions?

We consider an arrival in bad condition if the box or cheeses are open or crushed. Please contact us with a picture of the package or product at info@vacanegra.com

At Vaca Negra take pride in our cheeses and product. Our quality control process includes checking each and every one of the packages we are sending you, to make sure they are in the best condition and are ready to enjoy.